We take pride in the quality of our products. If, however, you receive an item with a manufacturing defect, we're here to help. Please carefully review our return policy below:
Eligibility for Returns
Manufacturing Defects Only: Returns are accepted solely for items with evident manufacturing defects.
Initiate a Return
Contact Us: Prior to initiating a return, please contact us at support@threebeatmercantile.com within 5 days of receiving the item.
Provide Details: Kindly provide details of the issue and attach images illustrating the defect.
Return Conditions
Approval Process: We will evaluate your request and provide instructions on the return process if the item meets the conditions for return due to a manufacturing defect.
Return Shipping: Customers are responsible for return shipping costs unless otherwise stated during the return process.
Exclusions from Returns
Non-Defective Items: Returns will not be accepted for items damaged due to improper use, neglect, or other non-manufacturing-related reasons.
Unauthorized Returns: Items returned without prior authorization will not be accepted or refunded.
Refund or Exchange
Refund or Exchange: Upon receipt and inspection of the returned item, we will notify you regarding the approval or rejection of your refund or exchange.
